Warnings during setup

Why do these warnings appear?

Windows and macOS show a one-time warning for programs downloaded from the internet that they do not recognise yet. KinSentinel is a new product: the Windows installer is not yet signed with a code-signing certificate, and the Mac package has not yet been through Apple's notarization. Both will come once our company is set up. Until then, you give the approval once.

Only download the file from your own panel. Its name carries your personal pairing code; do not run a file that came from anywhere else or was renamed.

Windows: "Windows protected your PC"

A blue window opens and says the app was not started. To continue:

1. Click "More info" in the window.
2. The file name and "Unknown publisher" appear. Click "Run anyway".
3. If Windows asks "Do you want to allow this app to make changes to your device?", click "Yes". You may need the password of an administrator account on the computer.
4. The setup window fills in the pairing code by itself. Click "Install"; the computer appears in your panel within a few minutes.

If your antivirus blocks the file, write to us through the contact form with the antivirus name and the warning it showed.

Mac: "Apple could not verify"

macOS stops the package the first time it is opened. To continue:

1. Double-click the file in the Downloads folder. The pairing code is read from its name, so do not rename it.
2. In the "Apple could not verify" warning, click "Done".
3. Open System Settings → Privacy & Security and scroll to the bottom.
4. Next to "KinSentinel-Setup… was blocked", click "Open Anyway" and enter the Mac's password.
5. In the installer that opens, click "Continue" and "Install".
6. After installing, turn on "SystemMonitor" in System Settings → Privacy & Security → Accessibility. This permission enables window titles, the sites open in the browser and the lock screen's keyboard protection.

If you get stuck, the panel also gives you a one-line Terminal command that installs the same way.

What does your child see after installing?

KinSentinel is designed to apply rules in the open, where your child can see them. Your child:

• sees a warning 10, 5 and 1 minutes before time runs out,
• sees on the lock screen which rule applies and when the computer opens again,
• sees the notes you send and can reply to them.

We take no screenshots and do not record keystrokes or message contents. Details are in the privacy policy. Our advice: talk the rules through with your child before you install; a child who knows what is limited and why follows the rule more easily.

Keep your child's account a standard account

No software is impossible to get around. If your child's account on the computer is an administrator, they can install programs, change settings and try to get around the protection. If the program is stopped or someone tries to remove it, you see an alert in the panel. The strongest step is to take administrator rights away from your child's account, which you can do in the panel's Protection section. Keep another administrator account on the computer for yourself.

How do I remove KinSentinel?

In the panel, open Devices, pick the computer and click "Remove from computer". The next time the program reaches the server it drops the rules and removes itself; if the computer is off, this happens when it is switched on. Past records are not deleted. For a computer that cannot reach the internet, you can get a removal code from the same place.